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5 Ways Successful Recruiters Handle Indecisive Clients

As an experienced rec2rec, we know how frustrating it can be to have to deal with indecisive clients.  

Your goal, as a recruiter, is to match clients and candidates successfully and to make a profit in doing so.  

The best matches you encounter will be friendly, know what they want, be committed and make decisions – all making them a joy to work with. 

And then there are the clients who aren’t committed, don’t seem to know what they want and keep changing the goalposts. 

The scenario is usually pretty much the same – you’ve met the client and established a great working relationshipYou’ve agreed the job spec and criteria for selection suggested interview questions and got the green light on terms. 

You’ve got a great list of potential candidates in your talent pipeline, and you know that anyone of them would be perfect for the job. 

It’s almost in the bag. You can virtually see yourself punching the air as you get a successful placement. 

And then it all comes crashing down. 

What’s gone wrong? Well, it’s usually one of five reasons. Here, we look at what those reasons are, and what you can do to deal with them if they arise. 

 

Are Your Terms Causing Confusion? 

If you are finding several clients are being indecisive, it’s a good step to first check your terms.  Are they clear and transparent? Might this be the source of confusion and, consequently, your client’s indecisiveness? 

It’s a good idea when drawing up the terms to avoid the overuse of legal jargon – stick to plain English to keep things clear. 

If you suspect your client will want to change the scope, write this into the terms so that its clear from the start what they can expect before extra costs are added. This really will help avoid any problematic situations at a later date if the client turns out to chop and change their minds every five minutes. 

A transparent approach to the terms that explains exactly what the client will be getting from your service will enable them to commit more readily and avoid indecision.
 

Are You Dealing with the Right Person? 

The client you’ve spoken to might be a great character and easy to get on with, but are they the right person to be handling the recruitment process? 

Often, recruitment is something seen by senior management as of secondary importance and is passed over to a member of staff who isn’t qualified to handle it successfully and is not aware of the intricacies of the job role they are recruiting for.  

This can inevitably lead to confusion and uncertainty, with the client either making poor decisions that need to be rectified later or having to go back to their employer for confirmation regularly, holding up the whole process. 

If you find yourself in the position where you don’t think the person you are speaking to has the knowledge or authority to be handling the recruitment process, its best to establish who the decision-maker is in the organisation and aim to deal with them directly. 

 

Is This a Brand-New Role? 

If the role your client is recruiting to is a newly created one, its more than likely that things could change in the development stages.  

Where there are no set guidelines in existence for the job spec and the company are not 100% sure exactly what they are looking for, sometimes its only when you start to pull together the interview questions and job spec details that things become apparent.  

So, for this one, be guided by the client and understand that things will almost inevitably change as the client gets a better grip of their requirements during the process.  

Remember that the key to success is to have a customer service mindset. The people you are dealing with are human after all, and therefore prone to changing their minds.  

They are not deliberately fickle to annoy you, and in the case of a new role sometimes you can only see the way forward once you’ve eliminated the things you don’t want.  

Of course, it helps if they have had thorough internal discussions before they come to you, but you can stop this one head-on by ensuring that before you go any further after an initial meeting, the client has an agreed job spec from the decision-makers within their organisation. 

 

Is Miscommunication to Blame? 

“I do believe that even a simple misunderstanding can ruin everything.” — Unknown 

It’s a fact that miscommunication can scupper your chances of success –  soit’s good practice to ensure that you are crystal clear in what you are offering the client, and be sure they understand your offer. Failure to communicate clearly could result in them taking much longer to reach a decision! 

It’s also worth clarifying with your client exactly what they need. Listening to them will help you gauge their requirements and advise accordingly, avoiding unnecessary delays and misunderstandings down the line.   

Verbalising their requirements will also assist the client in pinning down exactly what they want.  So make time to talk to them, and be absolutely sure both sides know what is required and what is being offered. 

 

Are They Wasting Your Time? 

Do you get the impression your client is just fishing? 

If the client is taking a long time to make decision, asking many questions and not seeming to move forward on anything, it could be that they are just trying to get free industry information.  

While you are providing this information and your professional knowledge, but not earning a fee, its a waste of your time.  

To combat this, you may want to consider charging for meetings to encourage clients to commit and to be sure they are not just using your expertise free of charge!  

 

Where Could You GFrom Here? 

Your recruitment business relies on your clients and on you being able to fulfil their needs.  

There are actions you can take to help minimise delays and indecisiveness, but at the end of the day, you’re dealing with real people – and people change their minds. Sometimes more than once!  

Always use your initial contact meeting to establish some ground rules and clarify as much as possible.  

By actively listening to your client, you will be able to grab the relevant information about what they need and be able to estimate how near they are to making a decision and committing to your recruitment company 

If you suspect its early days for them, it might be better to offer them the option of keeping in touch but waiting to formalise your services any further until they have clarified exactly what they want. 

This saves you wasting your time (and them wasting theirs). 

Asking the right questions and really listening to the clients responses will reduce the chance of you spending time compiling candidate questions, drawing up terms and arranging interviews only to find the client pulls the rug from under your feet at the last minute by rejecting your candidates and wanting to start over again. 

Remember, working with clients in the recruitment sector can be stressful, but it should also be a rewarding experience, so remain open-minded and willing to take the time to listen to them. 

Sometimes that’s all it takes to ensure you build great relationships where the client feels valued, and you can work towards clear goals. 

 

Until next time 

 

Cheryl 

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Sectors

Actively Recruiting

Recruitment Consultant - Accounting and Finance

£35000 + commission - Central London

(LC623)   Read more

Manager/Associate Director

to £60000 + commission + benefits - Central London

(LC622)   Read more

Senior Recruitment Consultant - Compliance

32000 - 40000 + commission - City

(LC621)   Read more

Research Associate

£40000 + bonus - West End

(LC620)   Read more

Senior Recruitment Consultant - A&F into Charity

c£40,000 + commission + benefits -   Read more

Senior Recruitment Consultant - Front Office

£40000 + commission - Central London

(LC618)   Read more

Senior Recruitment Consultant - Finance into Insurance

£40000 equivalent - Hong Kong

(LC617)   Read more

Senior Recruitment Consultant - Interim

50000 - West End

(LC616)   Read more

Recruitment Consultant - Finance into Legal

£25000 - 30000 - City

(LC615)   Read more

Recruitment Manager - Payroll

35000 - 55000 - London

(LC614)   Read more

Recruitment Consultant - Qualified Finance into C&I

28000 -36000 - London

(LC613)   Read more

Recruitment Consultant - Business Change

£28000-35000+ commission - City

(LC612)   Read more

Office Manager

£40000 + Bonus - West End

(CW611)   Read more

Recruitment Consultant - Secretarial Perm

£30000- 36000 + commission - City

(LC610)   Read more

Recruitment Consultant - Education

£30000 - 40000 + commission - London

(CW609)   Read more

Billing Manager - Qualified Finance

50000 - 60000 + commission + bonus -   Read more

Recruitment Consultant - Change Management

£22000 - 30000+ commission - City

(LC607)   Read more

Interim Recruitment Manager - Marketing/FMCG

£50-60000 + uncapped commission - City

(CW606)   Read more

Principal Consultant - Banking/Financial Services

to £60000 + commission + benefits - City

(LC605)   Read more

Principal Consultant - A&F into Property, Real Estate

45000 + uncapped commission +   Read more

Associate Director - Change Management

£65000 + benefits - City

(LC603)   Read more

Associate Consultant/Researcher

£22 -25000 + bonus - City

(LC602)   Read more

Recruitment Consultants - Education

30000 - 40000 - London

(CW601)   Read more

Senior Recruitment Consultant - Finance into Consumer

28000 - 40000 + uncapped commission   Read more

Snr Recruitment Consultant - Qualified Finance into Financial Services

28000 - 40000 +   Read more

Snr Recruitment Consultant - Qualified Finance

28000 - 40000 + uncapped commission -   Read more

Senior Recruitment Consultant - Internal Audit

30000 - 40000 + commission - City

(LC597)   Read more

Leadership role - Accounting and Finance Recruitment

60000 + package - Reading

(LC596)   Read more

Recruitment Consultant - A&F into C&I, Contracts

28000 - 35000 + commission -   Read more

Recruitment Consultant – Finance into Commerce & Industry

26000 - 35000 + commission   Read more

Delivery Recruitment Consultant, Accounting & Finance

26000 - 35000 + benefits - City

(LC593)   Read more

Recruitment Consultant - Qualified Finance into C&I

32000 - 40000 - City

(LC592)   Read more

Senior Recruitment Consultant - Qualified Finance into Consumer

£40000 + commission + benefits   Read more

Interim Recruitment Consultant - HR

£30000 - 40000 + commission - City

(CW590)   Read more

Manager - Secretarial Support

£40000 - 70000 + OTE - City

(CW589)   Read more

Senior Recruitment Consultant - Finance into Media

£26000 - £32000 + commission -   Read more

Senior Consultant - Executive Support

£30000 - 40000 + commission - West End

(CW586)   Read more

Billing Manager - HR into C&I

£40000 - 60000 + uncapped commission -   Read more

Recruitment Consultant – Accounting and Finance into C&I

£27000 - 35000 + commission   Read more

Recruitment Consultant – PQ Finance into Retail, Perm desk

£22000 - 28000+   Read more

Recruitment Consultant – PQ Finance into Media, Perm desk

£22000 - 28000   Read more

Permanent Recruitment Consultant – Construction White-Collar

£30000 - 35000 + commission - Canary   Read more

Recruitment Consultant – white-collar construction

£31000 - 36000 + commission/no threshold - City

(MK580)   Read more

Recruitment Consultant – Architecture & Interior Design

£25000 - 35000 + uncapped commission   Read more

Managing Consultant – Facilities Management

£40000 - 50000 + commission - City

(MK578)   Read more

Senior Recruitment Consultant – Construction

$60000 - 80000 + commission - New York,   Read more

Senior Recruitment Consultant – Construction (commercial, production, design) – Dual Desk

£30000 -   Read more

Senior Recruitment Consultant – Architecture & Interior Design

£30000- 35000 + commission -   Read more

Recruitment Consultant – Trades & Labour

£30000 - 35000 + commission - City

(MK574)   Read more

Interim Recruitment Consultant – Power (Transmission & Distribution)

£30000 -35000 + commission -   Read more

Recruitment Consultant – Global Mining Recruitment Services

£30000 - £40000 + commission -   Read more

Recruitment Consultant - Qualified Finance into C&I

£28000 -36000 + commission - West   Read more

Senior Recruitment Consultant - Qualified Finance into Consumer

£32000 - £45000 + commission   Read more

Billing Manager - Accounting and Finance

£50000 + commission - City

(LC568)   Read more

Associate Director/Manager - Communications

Up to £80000 - West End

(CW567)   Read more

Recruitment Consultant - Treasury

£28000- 35000 - City

(LC566)   Read more

Recruitment Consultant - Qualified Finance into C&I

£28000 - £35000 + commission -   Read more

Recruitment Consultant-Sales & Marketing into Fashion

£28000 - 40000 - West London

(CW564)   Read more

Recruitment Consultant - HR Business Change

£25000 - 35000 + uncapped commission   Read more

Recruitment Consultant - Finance into Funds

25000 - 33000 + commission - West   Read more

Senior Recruitment Consultant - Qualified Finance into Consumer

30000 - 40000 + commission   Read more

Recruitment Consultant - Change Management

£30000 - 40000 + commission - City

(LC560)   Read more

Recruitment Consultant - Risk into Financial Services

£30000 - 40000 + commission -   Read more

Recruitment Consultant - Accounting and Finance into Financial Services

30000 - 40000 +   Read more

Recruitment Consultant - Secretarial Support

£30k - 45k + 20% commission - City

(CW557)   Read more

Senior Consultant - Primary Education

£30 - 35k + guaranteed commission of £1.5k   Read more

HR Recruiters - Consultant to Associate Director level

£35-50k + quarterly commission -   Read more

Recruitment Consultants & Team Leaders - Secretarial

£30000 - 40000 + commission +   Read more

Recruitment Consultant - Digital Marketing

£30000-40000 + monthly, quarterly + annual commission -   Read more

Senior Recruitment Consultant

£30000-40000 + uncapped commission - West End

(CV552)   Read more

Senior Recruitment Consultant - Interim Payroll

28000 - 40000 + uncapped commission -   Read more

Recruitment Consultant - Payroll

28000 - 32000 + uncapped commission - City

(LC550)   Read more

Manager/Snr Manager - Change Management

£60000 + commission + benefits - City

(LC549)   Read more

Senior Recruitment Consultant - Accounting and Finance

£32000 - 40000 + commission +   Read more

Senior Recruitment Consultant - Compliance

£32000 - 40000 + commission - City

(LC547)   Read more

Senior Resourcer - Public Sector

£35000 (OTE £45000) - City

(CW546)   Read more

Recruitment Consultant - Criminal Justice, Public Sector

£30000+ commission - City

(CW545)   Read more

Senior Consultant - Asset Management

28000 - 40000 - City

(LC544)   Read more

Team Manager - Trades and Labour

£35000 - 45000 + uncapped commission -   Read more

Recruitment Consultant - Built Environment

20000 - 25000 + uncapped commission - City

(MK542)   Read more

Interim Recruitment Consultant-Main Contract Construction, White Collar

£35000 - 50000 + monthly uncapped   Read more

Divisional Manager - FM & Maintenance

£40000 - 50000 + monthly commission +   Read more

Recruitment Consultant - HR

£30000 - 40000 (OTE £60k in year one) -   Read more

Associate Director - Interim Accounting and Finance

£60000 + package - West End

(LC538)   Read more

Senior Recruitment Consultant - Interim Finance into Media

£28000 - 40000 + commission   Read more

Recruitment Consultant - Qualified Finance into Media

£32000 - 45000 + uncapped commission   Read more

Recruitment Consultant - Construction

£25000 - 35000 + uncapped commission - Stevenage

(MK534)   Read more

Interim Recruitment Consultant - Facilities & Estates

30000 - 35000 + uncapped commission   Read more

Senior Consultant - Trades and Labour

£30000 - 40000 + commission - City

(MK532)   Read more

Recruitment Consultant - Compliance

£28000 - 40000 + commission + benefits - City

(LC531)   Read more

Recruitment Consultant - M&E Design and Contracting

£25000 - 30000 + uncapped commission   Read more

Recruitment Consultant - Actuarial

£25000 - 38000 + commission + benefits - City

(LC529)   Read more

Recruitment Consultant - Banking Ops, Temp desk

£28000 - 35000 + commission -   Read more

M&E Recruitment Consultant

£25000 -30000 + uncapped commission - City

(MK527)   Read more

Senior Recruitment Consultant - PQS

£30000 - 4000 + uncapped commission - City

(MK526)   Read more

Search Consultant - Construction, Infrastructure & Property

£45000 - 70000 + uncapped commission   Read more

Recruitment Consultant - Accounting and Finance

26000 - 32000 + commission - West   Read more

Recruitment Consultant - Procurement

£28000 - 36000 + commission - West End

(LC523)   Read more

Recruitment Consultant - Finance into Insurance

£26000 - £32000 + commission - City

(LC522)   Read more

Senior Recruitment Consultant - Digital Marketing

£30000 - 40000 + commission - Holborn

(CW521)   Read more

Recruitment Consultant - Transactional Finance, temp

£25000 - 32000 + commission - West   Read more

Senior Consultant - Business Change into Legal

£40000 + uncapped commission - City   Read more

Recruitment Consultant - Accounting & Finance into Legal

£28000 - 33000 + commission   Read more

Recruitment Consultant - Accounting into Arts & Charities

28000 - 32000 + commission   Read more

Branch Manager - Built Environment

£40 - 60000 + commission - London

(MK514)   Read more

Principal Consultant - Compliance

£40000 + commission with zero threshold - City

(LC512)   Read more

Senior Recruitment Consultant - Finance & Accounting

£28000 - 40000 + commission -   Read more

Dual Desk Recruitment Consultant - White Collar Construction

£3000 - 35000 + commission   Read more

Executive Search Consultant - Construction & Property

£60000 + monthly uncapped commission -   Read more

Recruitment Consultant-Construction Trades & Labour

£30000-35000 + monthly uncapped commission - City

(MK508)   Read more

Recruitment Consultant - General Insurance

£30000 - £32000 + commission - City

(LC507)   Read more

Recruitment Consultant - Secretarial, Temp

£40000 + uncapped commission - City

(CW506)   Read more

Recruitment Manager - Transactional/Part Qualified Finance

£50000 + package - City

(LC505)   Read more

Senior Consultant - Education

£34000 - 40000 + uncapped commission - City

(CW504)   Read more

Contract/Interim Recruitment Consultant - Construction

£30000 - £35000 + uncapped commission - City   Read more

Interim Recruitment Consultant-Health, Safety & Environment

£30,000 - £40,000 + uncapped commission   Read more

Recruitment Consultant - Management Consultancy

£25000 - 30000 + commission - Fulham

(LC501)   Read more

Recruitment Consultant - HR

£35000 - £45000 + commission - Birmingham

(CW500)   Read more

Recruitment Consultant - Interim Accounting & Finance

£45000 + commission - London

(LC499)   Read more

Recruitment Consultant - Finance into NFP

£40000 + commission + benefits - West   Read more

Recruitment Manager - Operations

£50000 + commission - City

(LC497)   Read more

Recruitment Consultant - Finance into Housing

£30,000 + commission + benefits - London   Read more

Recruitment Consultant - Finance into Music, Media & Entertainment

27000 - 38000 +   Read more

Recruitment Consultant - Corporate Treasury

c£40,000 + commission + bens - City of   Read more

Recruitment Consultant - Luxembourg market

Flexible + commission - Surrey

(LC493)   Read more

Recruitment Consultant-Tax into Practice

£25000-40000 + commission + bens - City of London

(LC492)   Read more

Recruitment Consultant - Interim Finance into NFP

c£40,000 + commission + bens -   Read more

Recruitment Consultant - Change & Transformation

c£30,000 + commission + bens - City   Read more

Recruitment Consultant - Tax into Financial Services

c£40,000 + commission + bens -   Read more

Recruitment Consultant - FM & Estates Professionals

£30k-35k + uncapped commission -   Read more

Manager/Team Leader, Interim Accounting & Finance

£35000- 45,000 + commission + opp for   Read more

Recruitment Consultant- Civil/Structural Engineering

£30k-40k + monthly uncapped commission - City of London

(MK483)   Read more

Temp/Freelance/Contract Recruitment Consultant

£30k-35k + monthly uncapped commission - City of London

(MK482)   Read more

Senior Recruitment Consultant- Transactional Finance

£25000 -36000 + commission - London EC2

(LC481)   Read more

Billing Recruitment Manager-Luxury Fashion & Retail

£50,000 + personal & team commission -   Read more

Recruitment Consultant - M&E Design

£25k - £35k + uncapped commission monthly -   Read more

Recruitment Consultant - Procurement

£24k - 32k + commission - London - City

(LC478)   Read more

Recruitment Consultant - Education

£32k + commission from 12.5% - 30% - London   Read more

Executive Search Consultant - Construction & Property

£40,000-60,000 - London - West End

(MK476)   Read more

Recruitment Consultant - White Collar Construction

30k – 50k basic plus monthly uncapped   Read more

Recruitment Consultant - Accounting & Finance into Media

£26000 - 35000 + commission   Read more

Recruitment Consultant - Construction Trades & Labour

£25k- 35k + monthly uncapped commission   Read more

Recruitment Consultant - White Collar Construction

£31000 - 36000 + commission and zero   Read more

Recruitment Consultant-Fundraising

£32000 + commision at up to 30% - City of London

(CW471)   Read more

Recruitment Consultant - Finance into Financial Services

£26000 - 38000 + commission -   Read more

Recruitment Consultant - Architecture & Interior Design

£25000 - 35000 + Uncapped Commission   Read more

Team Leader - Catering & Hospitality

£50,000 + commission - West London

(CW468)   Read more

Recruitment Consultant - Finance into the Third Sector

25000 - 32000 + commission   Read more

Recruitment Consultant - Marketing into FMCG

£40,000 + uncapped commission - Central London

(CW466)   Read more

Recruitment Consultant - Facilities Management

£28,000 - £30,000 + monthly uncapped commission -   Read more

Recruitment Delivery Manager - Non Billing

£35,000-40,000 + override OTE c£80,000 -   Read more

Recruitment Consultant - HR

£35000 + uncapped commission - Central London

(CW462)   Read more

Senior Recruitment Consultant - Accounting & Finance

£28000 - £36000 + commission -   Read more

Senior Consultant - HR

£40,000 plus monthly commission at 25% - Central   Read more

Permanent Recruitment Consultant

£28000 - £30000 + uncapped Commission - City of London

(CW459)   Read more

Recruitment Manager - Finance

£35000 - 50000 - London EC4

(LC 458)   Read more

Secretarial Recruitment Consultant

Competitive Salary + Commission - London W1

(CW457)   Read more

Recruitment Consultant - Compliance & Data Protection

Competitive Basic Salary + OTE -   Read more

Recruitment Manager - DTP

£40,000+Commission+Benefits - City of London

(CW454)   Read more

Senior Recruitment Consultant – Business Change & Transformation

£30,000 - £40,000 +   Read more

Recruitment Consultant - Accounting and Finance into Charity

£28 - 35,000 + uncapped   Read more

Recruitment Consultant-Accounting into Legal

Competitive Salary + Commission + Bens - Central London

(LC   Read more

Contracts Consultant, Financial Services

Competitive basic + commission + bonus - Liverpool Street

(LC448)   Read more

Accounting & Finance into Commerce & Industry

Competitive basic + uncapped commission +   Read more

Recruitment Consultant - Transactional Finance

Competitive Salary + Commission - City of London

(LC446)   Read more

Recruitment Manager – Luxury Fashion and Retail Head Office Division

50k basic   Read more

Recruitment Consultant - Transactional Finance

£28,000 - 40,000 + commission - London City

(LC444)   Read more

Recruitment Consultant – Payroll & Bens

Competitive salary + OTE + benefits   Read more

Recruitment Manager, Accounting & Finance, Commerce Perm

Competitive salary + OTE   Read more

Billing Recruitment Manager – Transactional/Part Qualified Finance team

Competitive Salary +   Read more

Secretarial Consultant

£30-40K - West End

(CW440)   Read more

Commercial/ secretarial recruitment

£30-40K - London- West End

(CW439)   Read more

PR and Communications Recruitment Consultant

£25,000- £30,000 - North London

(CW438)   Read more

Recruitment Consultant - Tax into Financial Services

Competitive Salary, OTE and   Read more

Senior Manager or Associate Director- HR desk recruiting into the FS market

Competitive   Read more

Senior consultant- dual HR desk in a creative agency

Competitive salary + market   Read more

Secretarial Temporary Recruiter

£30k plus monthly uncapped commission - West End

(CW 423)   Read more

HR Permanent Consultant

£30k - £50k basic depending on experience, commission monthly 20%   Read more

Search Consultant – Tax

Competitive Salary + Commission + Bonus - City of   Read more

Search Consultant – Qualified Finance

Competitive Salary + Commission + Bonus - City   Read more

Recruitment Consultant - Construction / Civils / M&E

£30k - London City

(MK 416)   Read more

Principal Consultant – Internal Audit into Insurance

Competitive salary + commission + benefits   Read more

Senior HR Perm Consultant

£40k basic uncapped commission monthly - London

(CW 413)   Read more

Consultant / Senior Consultant – Property

Up to £35k plus uncapped commission -   Read more

Consultant / Senior Consultant – Civils / Infrastructure

Up to £30k plus uncapped   Read more

Consultant / Senior Consultant - Construction Fit-out

Up to £35k plus uncapped commission   Read more

HR Perm Consultant

35k ote 80k - West End, London

(CW28)   Read more

Team Leader – Construction Build

£40k plus - London West End

(MK 407)   Read more

Principal Consultant/Team Leader – CFO Practice, Private Equity

Competitive Salary + Bonus   Read more

Recruitment Consultant – Asset Management

Salary £35,000 + Commission + Benefits - City   Read more

Recruitment Consultant - Treasury

Competitive Basic Salary + Commission + Benefits - Central   Read more

Temporary Consultant - Secretarial into Professional and Financial Services

£21-28k + competitive uncapped   Read more

Permanent Consultant - Secretarial into Creative Industries

£25-28k + competitive uncapped commission -   Read more

Temporary Recruitment Consultant - Secretarial into Professional and Financial Services

£23-28k + competitive   Read more

Temporary Consultant - Secretarial into Creative Industries

£25-28k + competitive uncapped commission -   Read more

Senior Recruitment Consultant – Tax into Practice, Perm desk

Attractive Salary + Excellent   Read more

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